The Smart Forecaster
Pursuing best practices in demand planning, forecasting and inventory optimization
1. Built-in ERP functionality is baked into Order Management.
Consider what is meant by “demand management”, “demand planning”, and “forecasting”. These terms imply certain standard functionality for collaboration, statistical analysis, and reporting to support a professional demand planning process. However, in most ERP systems, “demand management” consists of executing MRP and reconciling demand and supply for the purpose of placing orders, i.e., “order management.” It has very little to do with demand planning which is discrete process focused on developing the best possible predictions of future demand by combining statistical analysis with business knowledge of events, promotions, and sales force intelligence. Most ERP systems offer little statistical capability and, when offered, the user is left with a choice of a few statistical methods that they either have to apply manually from a drop-down list or program themselves. It’s baked into the order management process enabling the user to possibly how the forecast might impact inventory. However, there isn’t any ability to manage the forecast, improve the quality of the forecast, apply and track management overrides, collaborate, measure forecast accuracy, and track “forecast value add.”
2. ERP planning methods are often based on simplistic rules of thumb.
ERP systems will always offer min, max, safety stock, reorder point, reorder quantity, and forecasts to drive replenishment decisions. But what about the underlying methods used to calculate these important drivers? In nearly every case, the methods provided are nothing more than rule-of-thumb approaches that don’t account for demand or supplier variability. Some do offer “service level targeting” but mistakenly rely on the assumption of a Normal distribution (“bell-shaped curve”) which means the required safety stocks and reorder points recommended by the system to achieve the service level target are going to be flat out wrong if your data doesn’t fit the ideal theoretical model, which is often gravely unrealistic. Such over-simplified calculations tend to do more harm than good.
3. You’ll probably still use spreadsheets for at least 2 years after purchase.
Most often, if you were to implement a new ERP solution, your old data would be stranded. So, any native ERP functionality for forecasting, setting stocking policy such as Min/Max, etc., cannot be used, and you will be forced to revert back to cumbersome and error-prone spreadsheets for at least two years (one year to implement at earliest and another year to collect at least 12 months of history). Hardly a digital transformation. Using a best-of-breed solution avoids this problem. You can load data from your legacy ERP system and not disrupt your ERP deployment. This means that on Day 1 of ERP go-live you can populate your new ERP system with better inputs for demand forecasts, safety stocks, reorder points, and Min/Max settings.
4. ERP isn’t designed to do everything
The “Do everything in ERP/One-Vendor” mindset was a marketing message promoted by ERP firms, particularly Oracle and SAP, to get you, the customer, to spend 100% of your IT budget with them. That marketing message has been parroted back to users by analyst groups, IT firms, and systems integrators, drowning out rational voices who asked “Why do you want to be so dependent on one firm to the point of using inferior forecasting and inventory planning technology?” The sheer number of IT failures and huge implementation costs have caused many companies to rethink their approach to ERP. With the advent of specialized planning apps born in the cloud with no IT footprint, the way to go is a “thin” ERP focused on the fundamentals – accounting, order management, financials – but supported by specialized planning apps. To learn more about this shift in thinking, google Shaun Snapp of Brightworks Research who has covered this topic at length in his research.
The expertise of ERP consultant’s lies in how their system is designed to automate certain business processes and how the system can be configured or customized. Their consultants are not specialists in on proper approaches to planning stock, forecasting, and inventory planning. So if you are trying to understand what demand planning approach is right for your business, how should you buffer properly, (e.g., “Should we do Min/Max or forecast-based replenishment?” “Should we use forecasting method X?”), you generally aren’t going to find it and if you do that resource will be spread quite thin.
5. App Stores are for Apple and Android
Maybe your ERP vendor has an app store or marketplace with hundreds of certified add-on solutions. Sounds great: so many different solutions work with your ERP system. So why worry about how to set stocking targets, do demand planning and forecasting, etc., during the initial ERP selection? You can just figure it out later because the ERP vendor has it covered with a certified app in the app store. Having a certified app simply means certain data can be shared between systems but it doesn’t certify anything else, namely the fit for your business. Partner with an ERP provider (check out Epicor ERP) that can clearly articulate what each partner app is designed to support, has clear reasons for offering their partner solutions, and is standing behind the partner solution contractually. In fact, most market place apps are purchased separately, not on your ERP provider’s paper, and the ERP vendor won’t bear any responsibility if it doesn’t work out. In fact, language that is front and center makes this point clear. Here’s an example: “ABC ERP Company does not warrant third-party software applications and has no responsibility or liability of any kind for the third-party software, solutions, services, and training listed on the site.”
In this blog, we review 10 specific questions you can ask to uncover what’s really happening with the inventory planning and demand forecasting policy at your company. We detail the typical answers provided when a forecasting/inventory planning policy doesn’t really exist, explain how to interpret these answers, and offer some clear advice on what to do about it.
Service Level Driven Planning (SLDP) is an approach to inventory planning based on exposing the tradeoffs between SKU availability and inventory cost that are at the root of all wise inventory decisions. When organizations understand these tradeoffs, they can make better decisions and have greater variability into the risk of stockouts. SLDP unfolds in four steps: Benchmark, Collaborate, Plan, and Track.
In the supply chain planning world, the most fundamental decision is how to balance item availability against the cost of maintaining that availability (service levels and fill rates). At one extreme, you can grossly overstock and never run out until you go broke and have to close up shop from sinking all your cash into inventory that doesn’t sell. At the other extreme, you can grossly understock and save a bundle on inventory holding costs but go broke and have to close up shop because all your customers took their business elsewhere.