Smart Customers

Parts Planning for MRO, Spare Parts,
Service Parts, and Aftermarket Parts

Smart customers maximize asset up time, first time fix rates, part availability, and aftermarket parts sales while minimizing excess stock and obsolete inventory.

Selected Customers: MRO & Aftermarket Spare Parts

Smart Software Customers; Service Parts - Disneyland
Smart Software Customers; Service Parts – Metro Transit of Minnesota
bradken uses smart software inventory optimization
APS US Power Energy Public Service parts
Smart Software Customers; Public Transit - STM
Smart Software Customers; Service Parts – Metro North Railroad
Ameren service parts planning inventory optimization software
Smart Software Customers; Service Parts – NJ Transit

Customer Success Stories

Electric power utility Software Inventory planning Logo

A leading Electric Utility implemented Smart IP&O in just 3 months and now uses the software to optimize its reorder points and order quantities for over 250,000 spare parts.  During the first phase of the implementation, the platform helped the Utility reduce inventory by $9,000,000 while maintaining service levels. The implementation is part of the company’s strategic supply chain optimization initiative.

Seneca Companies, an industry leader in automotive petroleum services,  adopted Smart Software to model customer demand, control inventory performance, and drive replenishment.  Field technicians embraced its use, and total inventory investment decreased by more than 25%, from $11 million to $8 million.

Smart Software Customers; Success stories - Metro-North Railroad

Metro-North’s prime objective is to move people in a timely manner.  Service outages resulting from imbalanced inventory – too much of some things, not enough of others – required a new approach.  Learn how MNR applied Smart to improve planning for intermittently demanded service parts, increasing service levels while reducing inventory.

Smart Software Customers; Success stories - Montreal Transit

Learn how Montreal Transit Corporation’s, one of Canada’s largest Transit Organizations with an operating a fleet of 1,680 buses and 84 subway trains, utilized SmartForecasts as part of a revamped inventory management process to improve service levels and drive down inventory.



Using Smart IP&O, BC Transit was able to forecast the financial impact of stocking decisions. They are able to balance capacity against criticality and the cost of inventory.  They have been able to reduce the number of orders, determine optimal order quantities, and deal with variability of lead time – especially long lead times.

Smart Software Customers; Success stories - Prevost
Read how Prevost Parts, the parts division of Canadian bus manufacturer Prevost Car, uses Smart to more effectively distribute parts for the North American motorcoach and transit bus markets. Learn why Prevost selected Smart over SAP’s demand planning application and how it has reduced inventory and transportation costs while improving customer service.

Smart Software Customers; Success stories – Metro Transit

Minnesota Metro Transit deployed SmartForecasts to handle intermittent demand for equipment parts at the public transit system. Nucleus Research found that the inventory optimization application reduced parts inventory, emergency transshipments, and purchase requisitions while increasing perfect-order levels, resulting in higher equipment uptime for the transit system.



“Smart IP&O enabled us to model demand at each stocking location and, using service level-driven planning, determine how much to stock to achieve the service level we require.  By running and comparing different scenarios we can easily define and update optimal stocking policies for each tech support rep and stockrooms.”

Purchasing Manager, Seneca Companies

“Whatever the request, we need to meet our next day service commitment – Smart enables us to risk adjust our inventory, to be sure we have the products and parts on hand to achieve the service levels our customers require.”

Manager of Materials Management, FedEx TechConnect

“Smart is the only one out there that has really licked the intermittent demand modeling challenge. We get accurate information and more importantly at the lowest dollar. Without Smart, I think we would have seen a continued growth in our inventory and not necessarily gotten any greater benefit for service.”

Chief Material Officer, Metro-North Railroad


“Smart IP&O allowed us to transform our manually maintained stocking levels to a service level-based model that drove significant improvements in fill rates while optimizing total inventory on hand.  The accurate forecasts of stocking levels provided fact-based data that allowed us to strategically phase the consolidation effort where warehouse space was at a premium”

Manager Part Supply and Logistics, BC Transit

Contact Us Today for More Information

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