Inventory overstocking can harm both financial stability and operational efficiency. When an organization is overstocked, it ties up capital in excess inventory that might not sell, increasing storage costs and the risk of inventory obsolescence. Additionally, the funds used to purchase the excess inventory could have been better invested in other areas of the business, such as marketing or research and development. Overstocking also hampers cash flow, as money is locked in stock rather than available for immediate operational needs. Managing inventory effectively is critical for maintaining a healthy balance sheet and ensuring that resources are optimally allocated. Here is an in-depth exploration of the main causes of overstocking, their implications, and possible solutions.

1 Inaccurate Demand Forecasting

One of the primary causes of overstocking is inaccurate demand forecasting. When businesses rely on outdated forecasting methods or insufficient data, they can easily overestimate demand, leading to overstocking. A prime example is the clothing industry, where fashion trends can change rapidly. A well-known fashion brand recently faced challenges after overestimating demand for a new clothing line based on flawed data analysis, leading to unsold inventory.

To address this issue, companies can implement new technologies that automatically select the best forecasting methods for the data, incorporating trends and seasonal patterns to ensure accuracy. By improving forecasting accuracy, businesses can better align their inventory with actual demand, leading to more precise inventory management and fewer overstock scenarios. For instance, a Hardware retailer using Smart Demand Planner reduced forecasting errors by 15%, demonstrating the potential for significant improvement in inventory management​​​​.

2 Improper Inventory Management

Effective inventory management is fundamental to prevent overstocking. Without accurate systems to track inventory levels, businesses might order excess stock and incur higher expenses. This issue often stems from reliance on spreadsheets or inefficient ERP systems that lack real-time data integration.

State-of-the-art technologies provide real-time visibility into inventory levels, allowing businesses to automate and optimize reordering processes.  A large electric utility company faced challenges in maintaining service parts availability without overstocking, managing over 250,000 part numbers across a diverse network of power generation and distribution facilities. The company replaced its outdated system with Smart IP&O and integrated it in real-time with their Enterprise Asset Management (EAM) system. Smart IP&O enabled the utility to use “what-if” scenarios, creating digital twins of alternate stocking policies and simulating performance across key performance indicators, such as inventory value, service levels, fill rates, and shortage costs. This allowed the utility to make targeted adjustments to their stocking parameters, which were then deployed to their EAM system, driving optimal replenishments of spare parts.

The outcome was significant: a $9 million reduction in inventory, freeing up cash and valuable warehouse space while sustaining target service levels of over 99%​

3 Overly Optimistic Sales Projections

Businesses, especially those in growth phases, may predict higher sales than they achieve, leading to excess inventory intended to meet anticipated demand that never materializes. An example of this is the recent case with an electric vehicle manufacturer that projected high sales for its truck but faced production delays and lower-than-expected demand, resulting in an overstock of components and parts. This miscalculation led to increased storage costs and strained financial resources.

Another automotive aftermarket company struggled to forecast intermittently demanded parts accurately, frequently resulting in overstocking and stockouts.  Using AI-driven technology enabled the company to significantly reduce backorders and lost sales, with fill rates improving from 93% to 96% within just three months. By leveraging Smart IP&O forecasting technologies, the company could generate accurate estimates of cumulative demand over lead times, providing better visibility of potential demand scenarios. This allowed for optimized inventory levels, reducing storage costs and improving financial efficiency by aligning inventory with actual demand​.

4 Bulk Purchasing Discounts

The appeal of cost savings from bulk purchases can prompt businesses to buy more than needed, tying up capital and storage space. This often leads to storage challenges when excess stock is ordered to secure a discount.

To address this challenge, businesses should weigh the benefits of bulk discounts against the costs of holding excess inventory. Next-generation technology can help identify the most cost-effective purchasing strategy by balancing immediate savings with long-term storage costs. By implementing Smart IP&O, MNR could accurately forecast inventory requirements and optimize its inventory management processes. This led to an 8% reduction in parts inventory, reaching a high customer service level of 98.7% and reducing inventory growth for new equipment from a projected 10% to only 6%.

5 Seasonal Demand Fluctuations

Difficulty in aligning inventory with seasonal demand can result in surplus stock once the peak sales period ends. Toy manufacturers, for example, might produce too many holiday-themed toys only to face low demand after the holidays. The fashion industry frequently experiences similar challenges, with certain styles becoming obsolete as seasons change. The latest technologies can help businesses anticipate seasonal demand shifts and adjust inventory levels accordingly. By analyzing past sales data and predicting future trends, businesses can better prepare for seasonal fluctuations, minimize overstocking risk, and improve inventory turnover.

6 Supplier Lead Time Variability

Unreliable supplier lead times can lead to overstocking as a buffer against delays. If lead times improve or demand decreases unexpectedly, businesses may have excess inventory. For example, an auto parts distributor might stockpile components to mitigate supplier delays, only to find lead times improving suddenly.

Advanced technology can help by providing real-time data and predictive analytics to manage lead time variability better. These tools allow companies to dynamically adjust their orders, reducing the need for excessive safety stock.

7 Inadequate Inventory Policies

Outdated or incorrect inventory policies, such as faulty Min/Max settings, can lead to over-ordering.  However, using Modern technology to regularly review and update inventory policies ensures they align with current business needs and market conditions. By keeping policies up-to-date, businesses can reduce the risk of overstocking due to procedural errors. A recent case study demonstrated how a major retailer used Smart IP&O to revise inventory policies, resulting in a 15% reduction in overstock​​.

8 Promotions and Marketing Campaigns

Misalignment between marketing efforts and actual customer demand can cause businesses to overestimate the impact of promotions, resulting in unsold inventory. For example, a cosmetics company might overproduce a limited edition product, expecting high demand that doesn’t materialize. Leveraging Smart IP&O can help align marketing initiatives with realistic demand expectations, avoiding excess stock. By integrating marketing plans with demand forecasts, businesses can optimize their promotional strategies to better match actual customer interest.

9 Fear of Stockouts

Companies often maintain higher inventory levels to avoid stockouts, which can lead to lost sales and unhappy customers. This fear can drive businesses to overstock as a safety net, especially in industries where customer satisfaction and retention are crucial. A notable example comes from a large retail chain that significantly increased its inventory of household goods to avoid stockouts. While this strategy initially helped meet customer demand, it later resulted in excess inventory as consumer purchasing patterns stabilized. This overstocking contributed to a profit drop of nearly 90% in the second quarter, largely due to markdowns and the clearing of excess stock.

To mitigate such situations, businesses can utilize advanced inventory planning and optimization tools to provide accurate demand forecasts. For instance, a leading electronics manufacturer used Smart IP&O solution to reduce inventory levels by 20% without impacting service levels, effectively reducing costs while maintaining customer satisfaction by ensuring they had the right amount of stock on hand​​​​.

10 Overcompensation for Supply Chain Issues

Businesses may overstock to safeguard against ongoing supply chain disruptions, but this can lead to storage issues. For instance, a tech company might stockpile components to avoid potential supply chain hiccups, resulting in surplus inventory and increased costs. Advanced systems can help businesses better anticipate and respond to supply chain challenges, balancing the need for safety stock with the risk of overstocking. A technology firm used Smart IP&O to streamline its inventory strategy, reducing excess stock by 20% while maintaining supply chain resilience​​.

11 Long Lead Times and Unreliable Suppliers

Prolonged lead times and unreliable suppliers can lead businesses to order more stock than needed to cover potential supply gaps. However, less critical Items that are forecasted to achieve very high service levels represent opportunities to reduce inventory.  By targeting lower service levels on less critical items, inventory will be “right size” over time to the new equilibrium, decreasing holding costs and the value of inventory on hand. A major public transit system reduced inventory by more than $4,000,000 while improving service levels using our cutting-edge technology.

12 Lack of Real-Time Inventory Visibility

Without real-time insights into inventory, businesses often order more stock than necessary, leading to inefficiencies and increased costs. Smart IP&O enabled Seneca companies to model demand at each stocking location and, using service level-driven planning, determine how much to stock to achieve the service level we require.  By running and comparing different scenarios, they can easily define and update optimal stocking policies for each tech support rep and stockrooms.

The software has provided field technicians with evidence they did not have before, showing them their actual consumption, frequency of part use, and rationale for stocking policies, using 90% as the targeted service level norm.  Field technicians have embraced its use, with significant results:  “Zero Turns” inventory has dropped from $400K to under $100K, “First Fix Rate” exceeds 90%, and total inventory investment has decreased by more than 25%, from $11 million to $ 8 million.

In conclusion, overstocking seriously threatens business profitability and efficiency, leading to increased storage costs, tied-up capital, and potential obsolescence of goods. These issues can strain resources and limit a company’s ability to respond to market changes. However, overstocking can be effectively managed by understanding its causes, such as inaccurate demand forecasting, prolonged lead times, and unreliable suppliers. Implementing robust AI-driven solutions like Smart IP&O can help businesses optimize inventory levels, reduce excess stock, and enhance operational efficiency. By leveraging advanced forecasting and inventory optimization tools, companies can find the right balance in meeting customer demand and minimizing inventory-related costs.

Demand planning goes beyond simply forecasting product needs; it’s about ensuring your business meets customer demands with precision, efficiency, and cost-effectiveness. Latest demand planning technology addresses key challenges like forecast accuracy, inventory management, and market responsiveness. In this blog, we will introduce critical demand planning trends, including data-driven insights, probabilistic forecasting, consensus planning, predictive analytics, scenario modeling, real-time visibility, and multilevel forecasting. These trends will help you stay ahead of the curve, optimize your supply chain, reduce costs, and enhance customer satisfaction, positioning your business for long-term success.

Data-Driven Insights

Advanced analytics, machine learning, and artificial intelligence (AI) are becoming integral to demand planning. Technologies like Smart UP&O allow businesses to analyze complex data sets, identify patterns, and make more accurate predictions. This shift towards data-driven insights helps businesses respond quickly to market changes, minimizing stockouts and reducing excess inventory.

Probabilistic Forecasting

Probabilistic forecasting focuses on predicting a range of possible outcomes rather than a single figure. This trend is particularly important for managing uncertainty and risk in demand planning. It helps businesses prepare for various demand scenarios, enhancing inventory management and reducing the likelihood of stockouts or overstocking​.

Consensus Forecasting

Modern manufacturing is moving towards an integrated approach where departments and stakeholders collaborate more closely. Collaborative forecasting involves sharing insights across the supply chain, from suppliers to distributors and internal teams. This approach breaks down silos and ensures that everyone is working towards a common goal, leading to a more synchronized and efficient supply chain​.

Predictive and Prescriptive Analytics

Predictive analytics forecasts future outcomes based on historical data and trends, helping businesses anticipate demand fluctuations. For example, Smart Demand Planner (SDP) automates forecasting to adjust inventory and production levels accordingly​.

Prescriptive analytics goes further by offering actionable recommendations. Smart Inventory Planning and Optimization (IP&O), for instance, prescribes optimal inventory policies based on service levels, costs, and risks​. ogether, these tools enable proactive decision-making, allowing companies to both predict and optimize their responses to future challenges.

Scenario Modeling

Scenario modeling is becoming a key part of demand planning, enabling businesses to simulate different scenarios and assess their impact on operations. This method helps companies create adaptable strategies to effectively handle uncertainties. Smart IP&O enhances this capability by offering What If Scenarios that allow users to test different inventory policies before implementation. By adjusting variables like service levels or order quantities, businesses can visualize the effects on costs and service levels, empowering them to select the optimal strategy for minimizing risks and controlling costs​​.

Real-Time Visibility

As supply chains become more global and interconnected, real-time visibility into inventory and supply chain activities is crucial. Enhanced collaboration with suppliers and distributors, combined with real-time data, enables businesses to make quicker, more informed decisions. This helps optimize inventory levels, reduce lead times, and improve overall supply chain resilience​.

Multilevel Forecasting

This involves forecasting at different levels of the product hierarchy, such as individual items, product families, or even entire product lines. Multilevel forecasting is vital for businesses with complex product portfolios, as it ensures that forecasts are accurate at both the micro and macro levels​.

Demand planning is a decisive aspect of modern supply chain management, offering businesses the ability to enhance operational efficiency, reduce costs, and better meet customer demands. Leveraging advanced platforms like Smart IP&O significantly improves forecasting accuracy and inventory management, enabling swift responses to market fluctuations. Automated statistical forecasting, combined with capabilities like hierarchy forecasting and forecast overrides, ensures that forecasts are accurate and adaptable, leading to more realistic planning decisions. Additionally, with tools like scenario modeling, businesses can explore various demand scenarios across their product hierarchy, facilitating informed decision-making by providing insights into potential outcomes and risks. This approach allows businesses to anticipate the impact of policy changes, make better decisions, and ultimately optimize their inventory and overall supply chain management, staying ahead of key trends in the process.

For some of our customers, weather has a significant influence on demand. Extreme short-term weather events like fires, droughts, hot spells, and so forth can have a significant near-term influence on demand.

There are two ways to factor weather into a demand forecast: indirectly and directly. The indirect route is easier using the scenario-based approach of Smart Demand Planner. The direct approach requires a tailored special project requiring additional data and hand-crafted modeling.

Indirect Accounting for Weather

The standard model built into Smart Demand Planner (SDP) accommodates weather effects in four ways:

1. If the world is steadily getting warmer/colder/drier/wetter in ways that impact your sales, SDP detects these trends automatically and incorporates them into the demand scenarios it generates.
2. If your business has a regular rhythm in which certain days of the week or certain months of the year have consistently higher or lower-than-average demand, SDP also automatically detects this seasonality and incorporates it into its demand scenarios.
3. Often it is the cussed randomness of weather that interferes with forecast accuracy. We often refer to this effect as “noise”. Noise is a catch-all term that incorporates all kinds of random trouble. Besides weather, a geopolitical flareup, the surprise failure of a regional bank, or a ship getting stuck in the Suez Canal can and have added surprises to product demand. SDP assesses the volatility of demand and reproduces it in its demand scenarios.
4. Management overrides. Most of the time, customers let SDP churn away to automatically generate tens of thousands of demand scenarios. But if users feel the need to touch up specific forecasts using their insider knowledge, SDP can make that happen through management overrides.

Direct Accounting for Weather

Sometimes a user will be able to articulate subject matter expertise linking factors outside their company (such as interest rates or raw materials costs or technology trends) to their own aggregate sales. In these situations, Smart Software can arrange for one-off special projects that provide alternative (“causal”) models to supplement our standard statistical forecasting models. Contact your Smart Software representative to discuss a possible causal modeling project.

Meanwhile, don’t forget your umbrella.

People new to the jobs of “demand planner” or “supply planner” are likely to have questions about the various forecasting terms and methods used in their jobs. This note may help by explaining these terms and showing how they relate.

Demand Planning

Demand planning is about how much of what you have to sell will go out the door in the future, e.g., how many what-nots you will sell next quarter. Here are six methodologies often used in demand planning.

• Statistical Forecasting
  • These methods use demand history to forecast future values. The two most common methods are curve fitting and data smoothing.
  • Curve fitting matches a simple mathematical function, like the equation for a straight line (y= a +b∙t) or an interest-rate type curve (y=a∙b^t), to the demand history. Then it extends that line or curve forward in time as the forecast.
  • In contrast, data smoothing does not result in an equation. Instead it sweeps through the demand history, averaging values along the way, to create a smoother version of the history. These methods are called exponential smoothing and moving average. In the simplest case (i.e., in the absence of trend or seasonality, for which variants exist), the goal is to estimate the current average level of demand and use that as the forecast.
  • These methods produce “point forecasts”, which are single-number estimates for each future time period (e.g., “Sales in March will be 218 units”). Sometimes they come with estimates of potential forecast error bolted on using separate models of demand variability (“Sales in March will be 218 ± 120 units”).

• Probabilistic Forecasting
  • This approach keys on the randomness of demand and works hard to estimate forecast uncertainty. It regards forecasting less as an exercise in cranking out specific numbers and more as an exercise in risk management.
  • It explicitly models the variability in demand and uses that to present results in the form of large numbers of scenarios constructed to show the full range of possible demand sequences. These are especially useful in tactical supply planning tasks, such as setting reorder points and order quantities.

• Causal Forecasting
  • Statistical forecasting models use as inputs only the past demand history of the item in question. They regard the up-and-down wiggles in the demand plot as the end result of myriad unnamed factors (interest rates, the price of tea in China, phases of the moon, whatever). Causal forecasting explicitly identifies one or more influences (interest rates, advertising spend, competitors’ prices, …) that could plausibly influence sales. Then it builds an equation relating the numerical values of these “drivers” or “causal factors” to item sales. The equation’s coefficients are estimated by “regression analysis”.

• Judgemental Forecasting
  • Golden Gut. Despite the general availability of gobs of data, some companies pay little attention to the numbers and give greater weight to the subjective judgements of an executive deemed to have a “Golden Gut”, which allows him or her to use “gut feel” to predict what future demand will be. If that person has great experience, has spent a career actually looking at the numbers, and is not prone to wishful thinking or other forms of cognitive bias, the Golden Gut can be a cheap, fast way to plan. But there is good evidence from studies of companies run this way that relying on the Golden Gut is risky.
  • Group Consensus. More common is a process that uses a periodic meeting to create a group consensus forecast. The group will have access to shared objective data and forecasts, but members will also have knowledge of factors that may not be measured well or at all, such as consumer sentiment or the stories relayed by sales reps. It is helpful to have a shared, objective starting point for these discussions consisting of some sort of objective statistical analysis. Then the group can consider adjusting the statistical forecast. This process anchors the forecast in objective reality but exploits all the other information available outside the forecasting database.
  • Scenario Generation. Sometimes several people will meet and discuss “strategic what-if” questions. “What if we lose our Australian customers?” “What if our new product roll-out is delayed by six months?” “What if our sales manager for the mid-west jumps to a competitor?” These bigger-picture questions can have implications for item-specific forecasts and might be added to any group-consensus forecasting meeting.

• New product forecasting
  • New products, by definition, have no sales history to support statistical, probability, or causal forecasting. Subjective forecasting methods can always be used here, but these often rely on a dangerous ratio of hopes to facts. Fortunately, there is at least partial support for objective forecasting in the form of curve fitting.
  • A graph of the cumulative sales of an item often describes some sort of “S-curve”, i.e., a graph that starts at zero, builds up, then levels off to a final lifetime total sales. The curve gets its name because it looks like a letter S somehow smeared and stretched to the right. Now there are an infinite number of S-curves, so forecasters typically pick an equation and subjectively specify some key parameter values, like when sales will hit 25%, 50% and 75% of total lifetime sales and what that final level will be. This is also overtly subjective, but it produces detailed period-by-period forecasts that can be updated as experience builds up. Finally, S-curves are sometimes shaped to match the known history of a similar, predecessor product (“Sales for our last gizmo looked like this, so let’s use that as a template.”).

Supply Planning

Demand planning feeds into supply planning by predicting future sales (e.g., for finished goods) or usage (e.g., for spare parts). Then it is up to supply planning to make sure the items in question will be available to sell or to use.

• Dependent demand
  • Dependent demand is demand that can be determined by its relationship to demand for another item. For instance, a bill of materials may show that a little red wagon consists of a body, a pull bar, four wheels, two axles, and various fasteners to keep the wheels on the axles and connect the pull bar to the body. So if you hope to sell 10 little red wagons, you’d better make 10, which means you need 10×2 = 20 axles, 10×4 = 40 wheels, etc. Dependent demand governs raw materials purchasing, component and subsystems purchasing, even personnel hiring (10 wagons need one high-school kid to put them together over a 1 hour shift).
  • If you have multiple products with partially overlapping bills of materials, you have a choice of two forecasting approaches. Suppose you sell not only little red wagons but little blue baby carriages and that both use the same axles. To predict the number of axles you need you could (1) predict the dependent demand for axles from each product and add the forecasts or (2) observe the total demand history for axles as its own time series and forecast that separately. Which works better is an empirical question that can be tested.

• Inventory management
  • Inventory management entails many different tasks. These include setting inventory control parameters such as reorder points and order quantities, reacting to contingencies such as stockouts and order expediting, setting staffing levels, and selecting suppliers.

• Forecasting plays a role in the first three. The number of replenishment orders that will be made in a year for each product determines how many people are needed to cut PO’s. The number and severity of stockouts in a year determines the number of contingencies that must be handled. The number of PO’s and stockouts in a year will be random but be governed by the choices of inventory control parameters. The implications of any such choices can be modeled by inventory simulations. These simulations will be driven by detailed demand scenarios generated by probabilistic forecasts.

​

Every field, including forecasting, accumulates folk wisdom that eventually starts masquerading as “best practices.”  These best practices are often wise, at least in part, but they often lack context and may not be appropriate for certain customers, industries, or business situations.  There is often a catch, a “Yes, but”. This note is about six usually true forecasting precepts that nevertheless do have their caveats.

1. Organize your company around a one-number forecast. This sounds sensible: it’s good to have a shared vision. But each part of the company will have its own idea about which number is the number. Finance may want quarterly revenue, Marketing may want web site visits, Sales may want churn, Maintenance may want mean time to failure. For that matter, each unit probably has a handful of key metrics. You don’t need a slogan – you need to get your job done.

2. Incorporate business knowledge into a collaborative forecasting process. This is a good general rule, but if your collaborative process is flawed, messing with a statistical forecast via management overrides can decrease accuracy. You don’t need a slogan – you need to measure and compare the accuracy of any and all methods and go with the winners.

3. Forecast using causal modeling. Extrapolative forecasting methods take no account of the underlying forces driving your sales, they just work with the results. Causal modeling takes you deeper into the fundamental drivers and can improve both accuracy and insight. However, causal models (implemented through regression analysis) can be less accurate, especially when they require forecasts of the drivers (“predictions of the predictors”) rather than simply plugging in recorded values of lagged predictor variables. You don’t need a slogan: You need a head-to-head comparison.

4. Forecast demand instead of shipments. Demand is what you really want, but “composing a demand signal” can be tricky: what do you do with internal transfers? One-off’s?  Lost sales? Furthermore, demand data can be manipulated.  For example, if customers intentionally don’t place orders or try to game their orders by ordering too far in advance, then order history won’t be better than shipment history.  At least with shipment history, it’s accurate:  You know what you shipped. Forecasts of shipments are not forecasts of  “demand”, but they are a solid starting point.

5. Use Machine Learning methods. First, “Machine learning” is an elastic concept that includes an ever-growing set of alternatives. Under the hood of many ML advertised models is just an auto-pick an extrapolative forecast method (i.e., best fit) which while great at forecasting normal demand, has been around since the 1980’s (Smart Software was the first company to release an auto-pick method for the PC).   ML models are data hogs that require larger data sets than you may have available. Properly choosing then training an ML model requires a level of statistical expertise that is uncommon in many manufacturing and distribution businesses. You might want to find somebody to hold your hand before you start playing this game.

6. Removing outliers creates better forecasts. While it is true that very unusual spikes or drops in demand will mask underlying demand patterns such as trend or seasonality, it isn’t always true that you should remove the spikes. Often these demand surges reflect the uncertainty that can randomly interfere with your business and thus need to be accounted for.  Removing this type of data from your demand forecast model might make the data more predictable on paper but will leave you surprised when it happens again. So, be careful about removing outliers, especially en masse.