The promise of a digital supply chain has transformed how businesses operate. At its core, it can make rapid, data-driven decisions while ensuring quality and efficiency throughout operations. However, it’s not just about having access to more data. Organizations need the right tools and platforms to turn that data into actionable insights. This is where decision-making becomes critical, especially in a landscape where new digital supply chain solutions and AI-driven platforms can support you in streamlining many processes within the decision matrix.

Why Is Rapid Decision-Making in the Digital Supply Chain So Important?

Business is accelerating; customers expect faster delivery, higher service levels, and greater transparency. The key to meeting these demands lies in digital supply chain solutions that support decision intelligence.

Yet, many organizations struggle. The gap between data, analytics, and action persists. Businesses gather vast amounts of information but fail to act on it quickly enough, or worse, they make decisions based on outdated or incomplete data. Bridging this gap is necessary for realizing the true value of a digital supply chain.

Rapid Decision-Making and Quality Implications

1. The Decision Gap
Many organizations are stuck between collecting data and acting. This “decision gap” causes delays, reducing the potential business value that could have been realized. In a supply chain setting, delayed decisions can lead to stockouts, overstocking, lost sales, and dissatisfied customers.

2. New AI Platforms Are Key
Digital and AI platforms enable businesses to make quicker, more informed decisions by digitizing the data-to-action process. Demand Forecasting and Inventory Optimization are key processes within the decision matrix, and tools like Smart IP&O help predict inventory needs and optimize those decisions based on cost, service levels, and changing demand patterns. This allows for decision-making at a speed and scale previously unachievable. Additionally, Smart IP&O supports more significant strategic decisions and smaller, more frequent operational decisions, ensuring a wide range of the supply chain is optimized.

3. Quality of Decision-Making
Rapid decisions alone aren’t enough. The quality of those decisions matters.   Effective decision-making requires accurate data, forecasting, and analysis to ensure that decisions lead to positive outcomes. Organizations can better balance important factors like cost, availability, and service levels by leveraging tools that provide insights into future trends and performance. This approach allows them to create strategies aligned with actual needs and demands, improving efficiency and overall success.

Smart IP&O uses advanced forecasting models and real-time data to ensure quick and reliable decisions. For example, organizations can use projected metrics to balance service levels, costs, and stock availability, ensuring inventory policies align with actual demand trends​​.

4. Scalability and Consistency in Decision-Making
As businesses grow, the complexity of supply chain decisions increases, and handling an increasing number of products, data points, and processes can be challenging. Digital platforms and automation tools help businesses scale their decision-making processes by managing vast amounts of data with precision and uniformity.

By automating repetitive tasks and applying consistent rules across various scenarios, businesses can ensure that decisions are made uniformly, leading to more predictable and reliable outcomes​​. This approach leads to more predictable and reliable outcomes, as automated systems ensure that decisions are consistent even as the business expands.

AI driven platforms like Smart IP&O offer scalability, allowing businesses to manage thousands of products and data points with constant accuracy. This consistency is critical in maintaining service levels and reducing costs as operations expand.

5. Digitization of Decision Processes
Digitization of decision processes involves automating various aspects of decision-making. By using digital tools, routine decisions—such as those related to inventory, demand, and production—can be automated, allowing for faster and more efficient handling of day-to-day tasks. In cases where human intervention is still required, systems can be set up to notify users when specific conditions or thresholds are met. This reduces manual effort and enables employees to focus on more strategic and complex work, ultimately enhancing productivity and efficiency.

 

The promise of the digital supply chain lies in its ability to transform data into action quickly and accurately. To fully capitalize on this promise, organizations need to bridge the decision gap by adopting platforms like Smart IP&O. These platforms enhance rapid decision-making and ensure that quality isn’t sacrificed in the process. As businesses evolve, those that successfully integrate these tools into their decision matrix will be better positioned to stay competitive and meet ever-growing customer expectations.

 

Effective supply chain and inventory management are essential for achieving operational efficiency and customer satisfaction. This blog provides clear and concise answers to some basic and other common questions from our Smart IP&O customers, offering practical insights to overcome typical challenges and enhance your inventory management practices. Focusing on these key areas, we help you transform complex inventory issues into strategic, manageable actions that reduce costs and improve overall performance with Smart IP&O.

1. What is lead time demand?
The demand is expected to occur over the replenishment lead time. Lead time demand is determined by Smart’s forecasting methods. 

2. What is the Min, and how is it computed?
The Min is displayed in the drivers section of SIO is the reorder point and is the sum of the lead time demand and the safety stock. When on-hand inventory falls below the minimum due to demand, you will need to order more.  Smart also has a “min” in the “ordering rules” field of SIO, which is the minimum order quantity you can place with a supplier. 

3. What is the Max, and how is it computed?
The max is the largest quantity of inventory that will be on the shelf if you adhere to the ordering policy. The Max is the sum of the Min (reorder point) plus the defined OQ. 

4. How do you determine the order quantity (OQ)?
The order quantity is initially imported from your ERP system. It can be changed based on a number of user defined choices, including:

Multiple lead time demand
Multiple monthly or weekly demand
Smart’s recommended OQ

5. What is the Economic Order Quantity?
It is the order quantity that will minimize the total costs, considering the cost of holding and costs of ordering inventory. 

6. What is the “recommended OQ” that Smart computes?
It is the economic order quantity plus an adjustment if necessary to ensure that the size of the order is greater than or equal to the demand over lead time.

7. Why is the system predicting that we’ll have a low service level?
Smart predicts the service level that will result from the specified inventory policy (Min/Max or Reorder Point/Order Quantity), assuming adherence to that policy.  When the predicted service level is low, it can mean that the expected demand over the lead time is greater than the reorder point (Min).  When demand over the replenishment lead time is greater than the reorder point your probability of stocking out is higher resulting in a low service level. It may also be that your lead time for replenishment isn’t entered accurately.  If the lead time entered is longer than reality, the reorder point may not cover the demand over the lead time.  Please check your lead time inputs.

8. Why is the Service level showing as zero when the reorder point (or min) is not zero?
Smart predicts the service level that will result from the specified inventory policy (Min/Max or Reorder Point/Order Quantity), assuming adherence to that policy. When the predicted service level is low, it can mean that the expected demand over the lead time is greater than the reorder point (Min), sometimes many times greater, which would all but guarantee a stock-out.  When demand over the replenishment lead time is greater than the reorder point your probability of stocking out is higher resulting in a low service level. It may also be that your lead time for replenishment isn’t entered accurately.  If the lead time entered is longer than reality, the reorder point may not cover the demand over the lead time.  Please check your lead time inputs.

9. But my actual service levels aren’t as low as Smart is predicting, why?
That may be true because Smart predicts your service level if you adhere to the policy.  It is possible you aren’t adhering to the policy that the service level prediction is based on.  If your on-hand inventory is higher than your Max quantity, you aren’t adhering to the policy.  Check your input assumptions for lead time.   Your actual lead times might be much shorter than entered resulting in a predicted service level that is lower than you expect.

10. Smart seems to be recommending too much inventory, or at least more than I’d expect it would; why?
You should consider evaluating the inputs, such as service level and lead times.  Perhaps your actual lead times aren’t as long as the lead time Smart is using.  We’ve seen situations where suppliers artificially inflate their quoted lead times to ensure they are always on time.  If you use that lead time when computing your safety stocks, you’ll inevitably over-stock.  So, review your actual lead time history (Smart provides the supplier performance report for this) to get a sense of the actual lead times and adjust accordingly.  Or it is possible you are asking for a very high service level that may be further compounded with a very volatile item that has several significant spikes in demand.  When demand significantly fluctuates from the mean, using a high service level target (98%+) will result in stocking policies that are designed to cover even very large spikes.  Try a lower service level target or reducing the lead time (assuming the specified lead time is no longer realistic) and your inventory will decrease, sometimes very substantially.

11. Smart is using spikes in demand I don’t want it to consider, and it is inflating inventory, how can I correct this?
If you are sure that the spike won’t happen again, then you can remove it from the historical data via an override using Smart Demand Planner. You’ll need to open the forecast project containing that item, adjust the history, and save the adjusted history.  You can contact tech support to help you set this up. If the spikes are part of the normal randomness that can sometimes occur, it’s best to leave it alone. Instead, consider a lower service level target.  The lower target means the reorder points don’t need to cover the extreme values as often resulting in a lower inventory.

12. When I change the Order Quantity or Max, my cycle service levels don’t change, why?
Smart reports on “cycle service level” and “service level.”  When you change your order quantities and Max quantities this will not impact the “cycle service level” because cycle service levels report on performance during the replenishment period only.  This is because all that protects you from stockout after the order is placed (and you must wait until the order arrives for the replenishment) is the reorder point or Min. Changing the size of the order quantity or Max on hand (up to levels) won’t impact your cycle service levels.  Cycle service level is influenced only by the size of the reorder points and the amount of safety stock being added whereas Smart’s “service level” will change when you modify both reorder points and order quantities.

13. My forecast looks inaccurate.  It’s not showing any of the ups and downs observed in history, why?
A good forecast is the one number that is closest to the actual compared to other numbers that could have been predicted.  When the historical ups and downs aren’t happening in predictable intervals then often, the best forecast is one that averages or smooths through those historical ups and downs.  A forecast predicting future ups and downs that aren’t happening in obvious patterns historically is more likely to be less accurate than one that is forecast a straight or trend line only.

14. What is optimization? How does it work?
Optimization is an option for setting stocking policies where the software picks the stocking policy that yields the total lowest operating cost.  For example, if an item is very expensive to hold, a policy that has more stockouts, but less inventory would yield total lower costs than a policy that had fewer stockouts and more inventory.   On the other hand, if the item has a high stock out cost then a policy that yields fewer stockouts but requires more inventory would yield more financial benefit than a policy that had less inventory but more stockouts.  When using the optimization feature, the user must specify the service level floor (the minimum service level).  The software will then decide whether a higher service level will yield a better return.  If it does, the reordering policies will target the higher service level.  If it doesn’t the reordering policies will default to the user defined service level floor.        This webinar provides details and explanations on the math behind optimization.  https://www.screencast.com/t/3CfKJoMe2Uj

15. What is a what-if scenario?
What-if scenarios enable you to try out different user-defined choices of inventory policy and test the predicted impact on metrics such as service levels, fill rates, and inventory value. To explore these scenarios, click on the Drivers tab, either at the summary level or the “Items” level, and enter the desired adjustments. You can then recalculate to see how these changes would affect your overall inventory performance. This allows you to compare various strategies and select the most cost-effective and efficient approach for your supply chain.

By addressing common questions and challenges, we’ve provided actionable insights to help you improve your inventory management practices. With Smart IP&O, you have the tools you need to make informed inventory decisions, reduce costs, and enhance overall performance.

In this blog, we will explore how organizations can achieve exceptional efficiency and accuracy with AI-driven inventory optimization. Traditional inventory management methods often fall short due to their reactive nature and reliance on manual processes. Maintaining optimal inventory levels is fundamental for meeting customer demand while minimizing costs. The introduction of AI-driven inventory optimization can significantly reduce the burden of manual processes, providing relief to supply chain managers from tedious tasks. With AI, we can predict demand more accurately, reduce excess stock, avoid stockouts, and ultimately improve our organization’s bottom line. Let’s explore how this approach not only boosts sales and operational efficiency but also elevates customer satisfaction by ensuring products are always available when needed.

 

Insights for Improved Decision-Making in Inventory Management

1. Enhanced Forecast Accuracy Advanced Machine Learning algorithms analyze historical data to identify patterns that humans might miss. Techniques like clustering, regime change detection, anomaly detection, and regression analysis provide deep insights into data. Measuring forecast error is essential for refining forecast models; for example, techniques like Mean Absolute Error (MAE) and Root Mean Squared Error (RMSE) help quantify the accuracy of forecasts. Businesses can improve accuracy by continuously monitoring and adjusting forecasts based on these error metrics. As the Demand Planner at a Hardware Retailer stated, “With the improvements to our forecasts and inventory planning that Smart Software enabled, we have been able to reduce safety stock by 20% while also reducing stock-outs by 35%.”

2. Real-Time Data Analysis State-of-the-art systems can process vast amounts of data in real time, allowing businesses to adjust their inventory levels dynamically based on current demand trends and market conditions. Anomaly detection algorithms can automatically identify and correct sudden spikes or drops in demand, ensuring that the forecasts remain accurate. A notable success story comes from Smart IP&O, which enabled one company to reduce inventory by 20% while maintaining service levels by continuously analyzing real-time data and adjusting forecasts accordingly. FedEx Tech’s Manager of Materials highlighted, “Whatever the request, we need to meet our next-day service commitment – Smart enables us to risk adjust our inventory to be sure we have the products and parts on hand to achieve the service levels our customers require.”

3. Improved Supply Chain Efficiency Intelligent technology platforms can optimize the entire supply chain, from procurement to distribution, by predicting lead times and optimizing order quantities. This reduces the risk of overstocking and understocking. For instance, using forecast-based inventory management, Smart Software helped a manufacturer streamline its supply chain, reducing lead times by 15% and enhancing overall efficiency. The VP of Operations at Procon Pump stated, “One of the things I like about this new tool… is that I can evaluate the consequences of inventory stocking decisions before I implement them.”

4. Enhanced Decision-Making AI provides actionable insights and recommendations, enabling managers to make informed decisions. This includes identifying slow-moving items, forecasting future demand, and optimizing stock levels. Regression analysis, for example, can relate sales to external variables like seasonality or economic indicators, providing a deeper understanding of demand drivers. One of Smart Software’s clients reported a significant improvement in decision-making processes, resulting in a 30% increase in service levels while reducing excess inventory by 15%. “Smart IP&O enabled us to model demand at each stocking location and, using service level-driven planning, determine how much to stock to achieve the service level we require,” noted the Purchasing Manager at Seneca Companies.

5. Cost Reduction By optimizing inventory levels, businesses can reduce holding costs and minimize losses from obsolete or expired products. AI-driven systems also reduce the need for manual inventory checks, saving time and labor costs. A recent case study shows how implementing Inventory Planning & Optimization (IP&O) was accomplished within 90 days of project start. Over the ensuing six months, IP&O enabled the adjustment of stocking parameters for several thousand items, resulting in inventory reductions of $9.0 million while sustaining target service levels.

 

By leveraging advanced algorithms and real-time data analysis, businesses can maintain optimal inventory levels and enhance their overall supply chain performance. Inventory Planning & Optimization (IP&O) is a powerful tool that can help your organization achieve these goals. Incorporating state-of-the-art inventory optimization into your organization can lead to significant improvements in efficiency, cost reduction, and customer satisfaction.

 

 

 

Inventory optimization software that supports what-if analysis will expose the tradeoff of stockouts vs. excess costs of varying service level targets. But first it is important to identify how “service levels” is interpreted, measured, and reported. This will avoid miscommunication and the false sense of security that can develop when less stringent definitions are used.  Clearly defining how service level is calculated puts all stakeholders on the same page. This facilitates better decision-making.

There are many differences in what companies mean when they cite their “service levels.”  This can vary from company to company and even from department to department within a company.  Here are two examples:

 

1. Service level measured “from the shelf” vs. a customer-quoted lead time.
   Service level measured “from the shelf” means the percentage of units ordered that are immediately available from stock. However, when a customer places an order, it is often not shipped immediately. Customer service or sales will quote when the order will be shipped. If the customer is OK with the promised ship date and the order is shipped by that date, then service level is considered to have been met.  Service levels will clearly be higher when calculated over a customer quoted lead time vs. “from the shelf.”

2. Service level measured over fixed vs. variable customer quoted lead time.
   High service levels are often skewed because customer-quoted lead times are later adjusted to allow nearly every order to be filled “on time and in full.” This happens when the initial lead time can’t be met, but the customer agrees to take the order later, and the customer quoted lead time field that is used to track service level is adjusted by sales or customer service.

Clarifying how “service levels” are defined, measured, and reported is essential for aligning organizations and enhancing decision-making, resulting in more effective inventory management practices.

 

In this blog, we are steering the conversation towards the transformative potential of technology in inventory management. The discussion centers around the limitations of simple thinking in managing inventory control processes and the necessity of adopting systematic software solutions. Dr. Tom Willemain highlights the contrast between Smart Software and the basic, albeit comfortable, approaches commonly employed by many businesses. These elementary methods, often favored for their ease of use and zero cost, are scrutinized for their inadequacies in addressing the dynamic challenges of inventory management.

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​The importance of this subject lies in the critical role inventory management plays in a business’s operational efficiency and its direct impact on customer satisfaction and profitability. Dr. Tom Willemain points out the common pitfalls of relying on oversimplified rules of thumb, such as the whimsical nursery rhyme used by one company to determine reorder points, or the gut feel method, which depends on unquantifiable intuition rather than data. These approaches, while appealing in their simplicity, fail to adapt to market fluctuations, supplier reliability, or changes in demand, thus posing significant risks to the business. The video also critiques the practice of setting reorder points based on multiples of average demand, highlighting its disregard for demand volatility, a fundamental consideration in inventory theory.

Concluding, the presenter advocates for a more sophisticated, data-driven approach to inventory management. By leveraging advanced software solutions like those offered by Smart Software, businesses can accurately model complex demand patterns and stress-test inventory rules against numerous future scenarios. This scientific method allows for the setting of reorder points that account for real-world variability, thereby minimizing the risk of stockouts and the associated costs. The video emphasizes that while simple heuristics may be tempting for their ease of use, they are inadequate for today’s dynamic market conditions. The presenter encourages viewers to embrace technological solutions that offer professional-grade accuracy and adaptability, ensuring sustainable business success.