setting service-level targets, explaining how software can serve as a valuable aid in this endeavor and offering a case study to illustrate a relatively simple approach – what he calls “service level wins and losses” – by which a company can evaluate how well it is achieving its service level goals.
doelen stellen op serviceniveau, uitleggen hoe software een waardevol hulpmiddel kan zijn i
door Xabier Lizartzategi | jul 3, 2019
